Warranty & Delivery

 

WARRANTY CONDITIONS

  • All equipment sold by Kitchenware Supplier is covered by the manufacturer’s warranty period, along with any applicable terms and conditions.

  • Pre-owned equipment is provided with a 3-month parts warranty and a 1-month labour warranty, unless specified otherwise.

  • The warranty does not cover glass, lights, heat lamps, refrigeration gas, or any other consumables.

  • Please note that while manufacturers offer onsite service/repair, some repairs may require items to be sent back to our Kitchenware Supplier warehouse or the manufacturer’s facility. Contact us to confirm the specifics of your warranty.

  • Labour costs under warranty are covered only during our normal trading hours: Monday to Friday, 9:00 am to 5:00 pm.

SHIPPING/DELIVERY POLICY

  • Customers are responsible for verifying the correctness and availability of items before ordering, as well as ensuring the product dimensions fit their intended location. (A unit that doesn’t fit is non-refundable and not returnable if the packaging has been removed and/or damaged. If the packaging is fully intact, photos must be provided, therefore the product is unopened, intact, photos must be provided.)

  • Customers must ensure suitable access conditions for delivery and installation. Additional charges may apply if conditions are inadequate.

  • All equipment must be paid in full before delivery and/or installation. A 25% re-stocking fee applies to any unwanted or change mind or incorrectly ordered products.

  • Single run Standard Delivery ONLY. We will provide you with the consignment note number via email once we have received it from the courier. It will be your responsibility to track the item online or it is better to contact the courier directly to obtain an ETA. Please ensure you are there to receive the delivery, otherwise, an additional cost will be incurred for a second run to your premise, etc.

  • Deliveries are made to the kerbside (or dock) of the delivery address. The purchaser is responsible for providing labour and equipment to unload and position the goods onsite at their expense. The purchase price does not include unpacking, placement, connection to services, or removal of rubbish and packing crates.

  • Shipping costs are calculated assuming the delivery location is flat and easily accessible. If there are steps, insufficient space, or any obstacles that require lifting the product, it may result in additional freight or secondary transportation, and these costs will be borne by the purchaser. And the resulting product damage or application for return or exchange is unacceptable.
  • Product condition must be inspected immediately at the time of delivery. Any damage(s) must be reported back to Kitchenware Supplier together with as many photographs as required to show the damage(s) by email to sales@kitchenwaresupplier.com.au within 24 hours of delivery. The courier company or Kitchenware Supplier will not be legally held responsible for damages once it has been signed for, received, and reported outside of the initial 24-hour time frame.

DELIVERY TIMES

Delivery times are estimates only and may be subject to transport delays beyond our control. Kitchenware Supplier is committed to working with our customers to find solutions when delays impact deliveries.

ARE MY GOODS INSURED?

Insurance for goods in transit is not included in the purchase price. If required, the purchaser must contact us for a quote before delivery or arrange it directly with the carrier or their insurance agent.

DELIVERIES OUTSIDE OF SYDNEY

Yes, we deliver Australia-wide. Our main suppliers have distribution centres in all major Australian capital cities and have strong partnerships with major transport companies to offer you the lowest possible costs.

KITCHENWARE SUPPLIER DELIVERY CLASSIFICATION

  • Standard Delivery (Smallwares and Benchtop Equipment): This is the default choice for smaller online orders. Dispatched within 2-5 business days (Mon-Fri, 9 am – 5 pm, delivery time in remote areas may be extended to 7 working days), goods are delivered to a specified address and handed over to a receiver. A signature is required upon delivery. Goods cannot be left unattended unless an “Authority to Leave” notification is provided.

  • Standard Kerbside Delivery (Large Equipment): This option is for larger items. Dispatched within 3-7 business days (Mon-Fri, 9 am – 5 pm, delivery time in remote areas may be extended to 10 working days). Goods are delivered to the front door or nearest entrance and left for the customer to unpack and move inside. This does not include packaging disposal or assistance with moving the items indoors. A signature is required upon delivery.